Refund and Returns Policy

Thank you for your purchase! If you’re not completely satisfied, you can return it for a full refund or exchange. Please see below for more details on our return policy.


Interpretation and Definitions
Interpretation
The words in which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions
For the purposes of this Policy:

  • You: The person buying or using the product.
  • We: Dog Car Seat – A brand of Prime Spectra LTD, the company selling the products.
  • Service refers to the Website.
  • Website refers to the site accessible from https://dogcarseatco.co.uk.
  • Goods: The products you purchase from us.
  • Orders: Your requests to buy products from us.


RETURNS

You can return items if:
• Within 30 days of delivery
• Unused and in original condition
• Original tags, labels, and packaging intact


What if my product is damaged/wrong?

If you receive a damaged or incorrect product, email us with photos/videos and order number.

Note: Please pack the product in the same condition as you have received it.

We recommend recording an unboxing video to help us resolve your claim faster. However, this is optional.

What are the cases in which I can return an item?
You can return an item for the following reasons:

  • Damaged product
  • Wrong product received
  • You can also return items if you simply change your mind within 30 days (unused and in original condition).

Which are the items that cannot be returned/replaced?

Cannot be returned if:

  • After 30 days
  • Used
  • Original packaging/accessories missing or damaged
  • Serial number defaced
  • Intentionally damaged
  • Free or complimentary items

How long will it take for the return process to complete?
We will make sure that the return process is smooth and fast. As we receive your product for a return, we will process your return within 7 working days after a thorough inspection of your claims.

Please note: There might be some delays, but your product and your money are in safe hands.

RETURN PROCESS / RMA

1. Email info@dogcarseatco.co.uk for RMA number (unboxing video optional)
2. Pack item securely in original packaging
3. Ship to: Suite 4375 Unit 3a,34-35 Hatton Garden, Holborn, London, United Kingdom, EC1N 8DX
4. Use trackable shipping (customer responsible for cost)

DISCLAIMER: Our team will review return claims fairly. If a product is found used or not in original condition, we may not be able to process the refund. In such cases, we will contact you with details.

RULES FOR ACCEPTING SHIPMENTS
Before accepting shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered with. If the package is damaged or tampered with, we request you to refuse delivery and if possible click some photos of the packaging and send it over to us so that we can take further action. We assure refund upon such refused delivery or non-delivery. If in case you choose to accept the product, you shall do it at your own risk.

REPEATED RETURN REQUESTS

  • We reserve the right to impose such charges as is necessary to reimburse the expense of delivery if we observe that you have a transactional history of repeated returns.
  • We also reserve a right to make the products ineligible for return or exchange, if we observe a transactional history of repeated returns.
  • The liability and risk of such returns shall be on you to establish your claim for return. replacement shall only be initiated if they pass through the conditions mentioned above. If the product fails to pass through the verification and checks, the product shall be shipped back to you, for which you shall have to bear the expense.


REFUNDS

After receiving your return request and inspecting all the photos and video proof, we will process your refund. Refunds are processed within 7 business days to your original payment method. May take 1–2 billing cycles to appear.

Please Note:

We offer free shipping on all orders. For partial returns, a partial refund will be issued. Return shipping costs are only refunded if the product is damaged or incorrect.

CANCELATIONS

Cancellation by Customer:
• If order not shipped – full refund
• If order shipped – follow return policy

Cancellation by Us:
• We may cancel for stock errors, payment issues, or incorrect pricing
• Refund if charged

Contact Information
If you have any questions, you may contact us at:

Dog Car Seat – A brand of Prime Spectra LTD
Suite 4375 Unit 3a,34-35 Hatton Garden, Holborn, London, United Kingdom, EC1N 8DX

Email: info@dogcarseatco.co.uk
Phone: +44 7424 744704